R Mitchell (Glass) Ltd came up trumps once again in 2007 during our Investor in People Assessment.  This is a national standard which sets a level of good practice for improving an organization’s performance through its people, particularly in the area of staff development.  A reassessment must be carried out every three years in order to retain IIP recognition.  

The independent assessor, Julienne Dickey, “found the company to be an excellent example of the use of Investors in People as a framework for driving forward improvements”. During her interviews with over 50% of the staff, she heard comments such as “an excellent company to work for” and “the organisation is managed very well”.  All staff are delighted with the award.

 Since achieving Investor in People Standard in 2004, Mitchells have enjoyed 60% growth, a tribute to the sustained effort and determination of our team, 20% of which have had more than twenty years with the firm.  As a long established company, a lot of old habits and ideas have had to change to enable us to be competitive in the 21st Century marketplace. This has involved formalising procedures and putting into place systems to become more efficient.  Training programmes and improved communications have enabled everyone to know how their contribution fits into the business.  The whole company is focused on the same goals and this has led to even better levels of customer satisfaction. We are very proud of this achievement and will continue to review and improve what we are doing.

To see letter of recognition please click here