Home Blog Do You Know That Mitchell Glass Has A 98% Customer Recommendation Rate?

Do You Know That Mitchell Glass Has A 98% Customer Recommendation Rate?


We don’t know where we would be without our customers. One thing’s for certain, without their sustained support, we definitely wouldn’t be celebrating our 145th anniversary. 

But, here we are, and we cannot thank them enough for helping us become Scotland’s longest-established window and door company. 

Almost every day, we receive communications from customers telling us how delighted they are with the standard of service and product quality provided to them by Mitchell Glass. 

Every single one of these letters and emails is read and listened to, and they always bring a smile to our faces. They serve as encouragement to make us work even harder, and improve our service standards even more. 

One of the most recent reviews we’ve had from a customer gives you a nice insight into the sort of things people say about us. It came from Mary Traynor:

“Very smooth process, always prompt replies to any questions. Delighted with our new windows and door. Thank you.”

It was our pleasure, Mary, and it’s similarly been a pleasure servicing all the other customers who take the time to get in touch and recommend us to friends and family. 

Customer recommendations and word-of-mouth are how we obtain much of our work, and at the present time, our customer recommendation rate is a near perfect 98%. 

If someone close to you recommends a company, you tend to listen, so these customer recommendations cannot be underestimated, and they aren’t. 

Our long-term ambition is to eventually achieve a 100% customer recommendation rate. It will be difficult to get there, but we’ll do everything we can to make it happen. 

You won’t be left disappointed if it’s been recommended that you use Mitchell Glass for your home renovation. Book an appointment and you will find out just how friendly and good we are. 


Read what's going on at Mitchell

The Best Home Improvement Projects This Winter

As the days get colder, the evenings close in fast, and with lockdowns in many areas across the country again, we’ll be spending a lot…

Read more

How You Can Improve Your Home Security

The clocks haven’t even gone back yet and it’s already getting much darker earlier in the day, which will be very welcomed by wannabe thieves. …

Read more

Do You Know That We Offer Finance At Mitchell Glass?

We always try and help out our customers as much as we possibly can, including when it comes to one of the biggest factors for…

Read more
VIRTUAL APPOINTMENT BOOK APPOINTMENT GET A QUOTE

All content © R Mitchell (Glass) Ltd

Authorised and regulated by the Financial Conduct Authority.

R Mitchell (Glass) Limited at Currie Road Galashiels TD1 2BP (VAT No. 272 252 081).  Financial Services Registered No. 808089 is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register No. 704348).