Home Blog Do You Know That Mitchell Glass Has A 98% Customer Recommendation Rate?

Do You Know That Mitchell Glass Has A 98% Customer Recommendation Rate?


We don’t know where we would be without our customers. One thing’s for certain, without their sustained support, we definitely wouldn’t be celebrating our 145th anniversary. 

But, here we are, and we cannot thank them enough for helping us become Scotland’s longest-established window and door company. 

Almost every day, we receive communications from customers telling us how delighted they are with the standard of service and product quality provided to them by Mitchell Glass. 

Every single one of these letters and emails is read and listened to, and they always bring a smile to our faces. They serve as encouragement to make us work even harder, and improve our service standards even more. 

One of the most recent reviews we’ve had from a customer gives you a nice insight into the sort of things people say about us. It came from Mary Traynor:

“Very smooth process, always prompt replies to any questions. Delighted with our new windows and door. Thank you.”

It was our pleasure, Mary, and it’s similarly been a pleasure servicing all the other customers who take the time to get in touch and recommend us to friends and family. 

Customer recommendations and word-of-mouth are how we obtain much of our work, and at the present time, our customer recommendation rate is a near perfect 98%. 

If someone close to you recommends a company, you tend to listen, so these customer recommendations cannot be underestimated, and they aren’t. 

Our long-term ambition is to eventually achieve a 100% customer recommendation rate. It will be difficult to get there, but we’ll do everything we can to make it happen. 

You won’t be left disappointed if it’s been recommended that you use Mitchell Glass for your home renovation. Book an appointment and you will find out just how friendly and good we are. 


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R Mitchell (Glass) Limited at Currie Road Galashiels TD1 2BP (VAT No. 272 252 081).  Financial Services Registered No. 808089 is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register No. 704348).