Financial Ombudsman Service
The Financial Ombudsman Service is there to help consumers with complaints which relate to the sale of financial services. If your complaint is of this nature, there are two scenarios where you may have the right to refer your case to them, these are:
- Where you are unhappy with the final decision made by Mitchell Glass regarding your complaint
- Where eight weeks have passed since the complaint was made, without you having received a final decision from Mitchell Glass
Should you wish to proceed with this course of action, the contact details you need are:
The Financial Ombudsman Service
Exchange Tower, London E14 9SR
Telephone: 0800 023 4567
Further helpful information can be obtained from visiting the Financial Ombudsman Service website at www.financial-ombudsman.org.uk.
It’s important to note that if you want the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final decision letter.