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Good Service Is At The Heart Of Mitchell Glass

142 years – that is how long Mitchell Glass has been serving the people of Scotland with the very best home improvements. It’s an unparalleled length of time for any Scottish-based supplier of conservatories, windows and doors.

The key to our success?

We can think of several reasons why we have lasted so long in this incredibly competitive industry:

  1. High-quality products
  2. Reliable, punctual fitters
  3. Outstanding installation
  4. A multi accredited firm
  5. Exceptional customer service

We highlight that last point because we think it is one of the most important reasons behind our lasting success.

Customer Service is at our heart

Customer opinion can make or break any business, particularly one like ours, that’s why from the very outset right up to the present day, we made delivering exceptional customer service the top priority.

We’re extremely proud to say that currently 99% of our customers would recommend Mitchell Glass to friends and family members.

How do we do it?

Design Service

Our Architectural Technician and Technical Engineer use Autocad software and a conservatory visualisation program to create bespoke designs that perfectly fit with your home and your budget.

Armchair Service

We call it an Armchair Service because we do all the hard work for you, including performing site visits, taking care of any planning permission and building regulations requirements, arranging an appropriate installation date and co-ordinating everything else to ensure that your project runs smoothly.


Visitors to our Galashiels showroom are always assured of a warm welcome. The consultants present are extremely friendly and knowledgeable and will go out of their way to help you get exactly what you want.

We want everyone who chooses Mitchell Glass to have a totally-stress free and pleasurable experience.

You will find out just how good we are when you arrange a FREE design appointment.

Your thoughts on Mitchell Glass could translate into cash

If you do commission a conservatory, window or door installation via Mitchell Glass please complete the questionnaire supplied to you at the conclusion of the project. This helps us assess where we excel and where there is room for improvement.

Doing so could earn you £500 as you will be automatically entered into a £500 Conservatory Outlet prize draw, a draw won by one of our customers, Claire Illand, this month.

She said: “I don’t normally leave reviews however Mitchell Glass and their partner company gave me an exceptional service so I felt it warranted my time to give a review. I’m now one extra happy customer!”


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